Monster Jam is an exciting monster truck event that tours across the United States and Canada. Fans love the high-flying stunts and intense wheel-to-wheel racing. However, sometimes plans change and you may need to get a refund on your Monster Jam tickets.
Can You Get a Refund on Monster Jam Tickets?
The short answer is yes, you can get a refund on Monster Jam tickets in most cases. However, the exact refund policy depends on where and how you purchased your tickets.
Getting a Refund on Tickets Bought Directly from Monster Jam
If you purchased tickets directly through the Monster Jam website or box office, you can get a full refund on your order as long as you request it at least 8 days prior to the event. To start the refund process, contact Monster Jam Fan Support by phone or email. You’ll need to provide your order confirmation number or ticket barcode.
Here are the key points about getting refunds on Monster Jam tickets bought directly:
- Full refunds are available if requested at least 8 days before the event
- No refunds are given within 7 days of the event
- Exchanges may be allowed within the 7 day window, subject to availability
- All refunds and exchanges are subject to a $10 processing fee per order
So in summary, if you bought tickets on monsterjam.com and need to cancel, make sure to request a refund more than a week out to get your money back minus a small fee.
Getting Refunds on Tickets Bought From Ticket Resellers
If you purchased Monster Jam tickets from a ticket reseller like StubHub, Vivid Seats or SeatGeek, the refund policy will depend on the specific reseller.
Many major resellers offer guarantees on the tickets they sell. For example, StubHub offers a FanProtect Guarantee which allows you to get a full refund on Monster Jam tickets if:
- The event is canceled and not rescheduled
- You can’t attend due to unexpected circumstances
- The tickets you received are invalid
Vivid Seats also has a 100% Buyer Guarantee on all tickets. So if you can’t attend the event for any reason, you can get a full refund including all service and delivery fees.
Make sure to read the fine print on the reseller’s refund policy before purchasing Monster Jam tickets. This will outline the specific reasons you can get a refund and the process for doing so.
Getting Refunds on Resale Marketplace Tickets
If you buy Monster Jam tickets on a resale marketplace like Craigslist, eBay or Facebook, refunds are handled directly between the buyer and seller.
There are no guarantees when purchasing tickets this way since you are buying from another fan. However, you may be able to negotiate a refund if you need to cancel, especially if the event is still far out.
Make sure any agreement on a refund is clearly documented before purchasing tickets on a resale marketplace. Only buy from trusted sellers with a long history of positive reviews.
What If Monster Jam Is Postponed or Canceled?
If Monster Jam gets postponed or canceled due to weather, a truck breaking down or any other unforeseen circumstances, your ticket will typically be valid for the rescheduled event.
If you absolutely cannot attend on the new date, most venues and ticket sellers will provide the option to get a full refund instead. You’ll need to proactively request the refund within a certain window of time after the postponement is announced.
If Monster Jam gets permanently canceled with no reschedule date, you are entitled to a full refund no matter where you bought tickets. Refunds are usually automatically processed in this case, but make sure to follow up if you don’t see the money back in your account.
Ways to Get a Refund for Unusable Monster Jam Tickets
What if you can no longer attend Monster Jam but don’t meet the ticket seller’s stated refund criteria? You still have a few options to try and get your money back:
Sell Them on a Resale Site
Instead of getting a refund, you may be able to sell your Monster Jam tickets on a ticket resale site like StubHub and recoup most if not all of your money. List them as soon as possible to get the highest sale price.
Give Them Away
Find a Monster Jam fan in your life – friends, family, coworkers – and gift them your extra tickets. You won’t get a monetary refund, but the good karma is often worth it!
Donate Them
You can donate extra tickets to various charitable organizations so kids or veterans can attend Monster Jam. This is a great option if you can’t find a friend or buy to take the tickets off your hands.
Negotiate with the Seller
If your request doesn’t fit the official refund criteria, try contacting the seller anyway and politely ask if they can make an exception. Provide details on why you truly cannot attend. They may refund part or all of your order as a courtesy.
Getting Refunds on Monster Jam Travel Packages
Some fans purchase Monster Jam travel packages that include tickets along with hotel, transportation, special events and more. If you need to cancel a Monster Jam travel package:
- Hotel and rental car reservations are usually fully refundable if canceled at least 24-48 hours before arrival
- Airline tickets are unlikely to be refunded unless purchased with refundable fare
- The event tickets follow the standard refund criteria outlined above
- Additional elements like meet & greets or fan fest access may not be refundable
Read all cancellation policies closely when booking a Monster Jam travel package so you know the refund possibilities for each component. Often you can recoup some but not all of the total cost.
Steps for Getting a Refund on Monster Jam Tickets
If you determine you’re eligible for a refund on Monster Jam tickets, here are the typical steps for getting your money back:
- Contact the ticket seller via phone or email as soon as possible. Have your order number, ticket barcode, and original payment method handy.
- Explain the reason you need a refund and be prepared to provide any necessary documentation.
- If approved, the refund will be processed back to your original payment method. Allow 7-10 business days.
- For denied refunds, politely ask if there are any alternatives such as exchanges, credits, or exceptions that can be made.
- As a last resort, resell or donate the tickets so they don’t go to waste.
The earlier you start the process, the better your chances of success. Be patient but persistent in following up if your refund doesn’t appear after the stated timeframe.
Helpful Tips for Getting Monster Jam Ticket Refunds
Keep these tips in mind when seeking a refund on Monster Jam tickets:
- Act quickly – don’t wait to request a refund if plans change
- Be polite and understanding – customer service reps are more likely to help polite customers
- Double check the seller’s official policy – make sure you meet all requirements
- Provide documentation – have records showing reason you cannot attend
- Follow up if needed – if the refund doesn’t appear, politely check status
- Consider ticket exchanges – if refunds aren’t allowed, exchanges often are
- Sell or donate if needed – recoup some costs and avoid unused tickets
Conclusion
It is possible to get refunds on Monster Jam tickets in many cases, especially if you act quickly and purchased from an authorized seller. Every tickets seller has their own policies, so check the details before you buy. If plans change, immediately request a refund and provide documentation if asked. With a polite and patient approach, you can often successfully recoup your costs.
Where Tickets Purchased | Refund Policy Summary |
---|---|
MonsterJam.com | Full refund if requested 8+ days out, exchanges <7 days out |
Ticket resellers | Varies by reseller, many offer guarantees |
Resale marketplaces | Set by individual sellers, no guarantees |
At the end of the day, Monster Jam puts on an incredible show that thrills fans of all ages. If you need to request a ticket refund, do so promptly and understandably. Otherwise grab some ear plugs, get ready to smell nitro in the air, and enjoy monster trucks flying high!