Many fans have purchased tickets to see country music star Morgan Wallen perform, only to have his shows canceled or postponed due to various controversies surrounding the singer. This has left ticket holders wondering if they can get refunds for their Morgan Wallen tickets.
What happened with Morgan Wallen?
In early 2021, a video surfaced showing Wallen using a racial slur. As a result, his music was removed from several radio stations, and his record label suspended his contract. Wallen apologized but was dropped from performing on the Academy of Country Music Awards and Billboard Music Awards shows.
Venues and festivals subsequently started canceling or postponing Wallen’s concerts. Major venues like Madison Square Garden issued refunds for his shows. Smaller venues that postponed shows rather than canceling left ticket holders in limbo.
Can you get ticket refunds for canceled Morgan Wallen shows?
If the venue has canceled the event, refunds should be available for the face value of the ticket. Venues canceling Wallen shows have typically announced refund availability on their websites and social media.
Many ticket resellers like Ticketmaster and AXS have given refunds for canceled shows. If you bought from a major reseller, you can typically get your money back by accessing your account and requesting a refund if the show is canceled.
What if your Morgan Wallen show was postponed?
If the show was indefinitely postponed rather than canceled, refund availability has been more complicated. Some venues have offered refunds for postponed shows, while others only offered credits or exchanges.
If you request a refund and are given a credit instead, savings those credits to use for a future show. If you exchange for tickets to a new show, look for an event you are excited to attend so the credit doesn’t go to waste.
How to request a refund for Morgan Wallen tickets
The first step is to check the website of the venue or ticket seller to check their official refund policy for postponed or canceled Morgan Wallen shows.
Typically, there will be instructions for how to apply for a refund online or over the phone. Make sure to have your order number or ticket bar code handy when you contact them.
If the venue’s policy is unclear, contact their customer service department directly via phone or email to inquire about a refund before assuming you are out of luck.
Can you get a refund if you can no longer attend a postponed show?
If you can no longer attend a rescheduled Morgan Wallen show due to a schedule conflict, the venues and ticket sellers are less likely to offer refunds. However, it depends on the original ticket policy.
Some tips if you can’t make the new date:
- Check if you can exchange your tickets for another show at the venue.
- Sell tickets through a resale site to try to make some money back.
- Gift or sell the tickets to a friend who can attend the new date.
While not ideal, these options are better than letting the tickets go to waste if you absolutely cannot attend the rescheduled show.
Waiting for venues to announce new show dates
Some smaller venues postponed Wallen shows without announcing the new dates, leaving ticketholders in limbo. If you are waiting for a venue to announce the rescheduled date:
- Bookmark the venue website and check regularly for updates.
- Follow the venue social media accounts for announcements.
- Join fan forums or Facebook groups to stay updated on news.
- Sign up for venue email newsletters for show announcements.
Once new tour dates are announced, decide if you can attend or want to seek a refund based on the ticket seller and venue policies.
Disputing if a refund is denied
If you are denied a refund but believe you have grounds for one, consider disputing the decision. Some options include:
- Call or email the customer service department to politely but firmly state your case.
- Escalate your request to a supervisor or manager if needed.
- Submit a complaint to organizations like the Better Business Bureau.
- Post on social media about the issue and tag the company.
- Consult a consumer rights attorney about legal options.
Having documentation like your original order and the refund policies in place at the time of purchase will support your argument. Polite persistence pays off in many cases.
When refunds are unlikely
In some cases, refunds are very unlikely to be granted:
- You bought tickets from an unofficial ticket resale site or scalper.
- The tickets expressly stated “no refunds” at time of purchase.
- You missed the window to request a refund from the official seller.
- The show was not officially canceled or postponed.
These situations generally mean accepting the lost money on the tickets, unless you can successfully sell them to another fan. Ensure the tickets are valid and transferable before reselling to avoid complications.
How fans can support Morgan Wallen
While frustrated by postponed and canceled shows, many Morgan Wallen fans remain eager to support his music. Here are a few ways to continue following him without purchasing concert tickets:
- Stream his music and videos through online platforms like Spotify or YouTube.
- Interact with his social media posts by liking, commenting and sharing.
- Purchase official merchandise from his website to support his business.
- Sign up on his website with your email to receive updates directly from his team.
- Join fan forums and groups to connect with the community.
Supporting Wallen digitally and socially is one way fans can stand by him career-wise while his touring remains disrupted. However, only purchase merchandise or music you truly want and can afford.
Conclusion
Getting ticket refunds for canceled or postponed Morgan Wallen concerts has been a frustrating process for fans. Policies have been inconsistent between venues and sellers. While refunds should be available for outright cancellations, postponements are handled on a case-by-case basis.
Fans are advised to check official refund policies, and contact customer service to politely request refunds or credits for shows they cannot attend. Supporting Morgan Wallen through streaming and social media are great alternatives while awaiting rescheduled tour dates.