AXS Ticketing is a digital ticketing platform that allows customers to buy tickets for concerts, sports events, and other live entertainment shows. AXS tickets can be accessed via the AXS mobile app or online account once purchased. This leads many AXS customers to ask: can AXS tickets be emailed?
The short answer is yes, AXS tickets can be emailed to the ticket holder or recipient. However, there are some limitations and guidelines to follow when emailing AXS tickets.
How to Email AXS Tickets
Here is an overview of how to email AXS tickets to someone:
- Log into your AXS account online or via the mobile app
- Go to your list of purchased events and select the event you want to email tickets for
- Select the “Transfer” option next to the ticket(s) you want to email
- Enter the recipient’s name and email address
- Add a message (optional)
- Complete the transfer by clicking “Send”
Once you complete the ticket transfer, the recipient will receive the ticket barcode(s) and important event details via email.
Some key pointers when emailing AXS tickets:
- Make sure the recipient’s email address is entered correctly to avoid errors.
- Double check that you are emailing tickets to the correct event.
- Only email tickets to recipients you trust since the barcode can be scanned for entry.
- Email the tickets in advance of the event to avoid last minute problems.
Why Emailing Tickets is Convenient
Emailing event tickets offers several benefits that make it a convenient option for many AXS customers:
Easy Ticket Management
Emailing tickets allows the ticket buyer to easily allocate and distribute tickets to a group. The ticket holder simply needs to enter each recipient’s email address when completing the transfer. This is much simpler than meeting up to hand out printed tickets or trying to organize a group to access the tickets online.
Electronic Record
The emailed ticket functions as an electronic receipt and record for both the sender and recipient. Having the ticket details in writing can help avoid confusion or uncertainty. Both parties can easily refer back to the emailed ticket for any important event information.
Accessibility
Once emailed, the ticket is readily accessible to the recipient anytime via their email account. Having the mobile or printed ticket is not required for venue entry. The recipient can conveniently access the barcode directly from the email on their smartphone to show at the event entrance.
Back-up Option
Emailing the tickets provides both the sender and recipient with a back-up option. If the tickets can’t be accessed on a mobile device for any reason, the emailed ticket acts as a safeguard. The barcode can be printed out or scanned from the email if needed.
Important Guidelines When Emailing Tickets
Although emailing tickets is a useful feature, there are some guidelines to keep in mind:
Only Email to Trusted Recipients
Just like forwarding any important document, you should only email AXS tickets to recipients you know and trust. Once emailed, you are no longer in control of the tickets, so be sure to only send them to reliable friends, family, colleagues, etc.
Check Event Restrictions
For some major events, AXS may prohibit emailing tickets and only allow ticket transfer to other AXS accounts. Before emailing, verify that email transfer is enabled for the particular event tickets you purchased. Restrictions will be noted when selecting the transfer option.
Review Venue Policies
Some venues may not allow ticket entry via a mobile barcode displayed on a phone screen. Check the venue website to see if printed tickets are required for admission. If so, the recipient should print out the emailed ticket to bring to the event.
Follow Up with Recipients
To confirm everything went smoothly, follow up with recipients to ensure they received the emailed tickets properly. Ask them to verify they can view and access the mobile barcodes before event day. Offer to resend the email if they have any trouble.
Set Transfer Deadline
Ticket transfers or sales on AXS are typically restricted within a certain deadline before an event. Keep this in mind and email tickets right away before the transfer cutoff period expires.
Troubleshooting Email Delivery Issues
Despite best intentions, sometimes emailed tickets end up lost in cyberspace. Here are some tips for troubleshooting email delivery issues:
Double Check Email Address
A minor typo in the recipient’s email address is an easy mistake that can prevent ticket delivery. If a recipient claims they never got the email, verify you entered their address correctly.
Check Spam Folder
Gmail and other email providers may automatically flag a ticket email as spam or promotions. Ask the recipient to check these folders for your message. Adding your email to their contact list can prevent this.
Resend the Email
There is no limit on how many times an AXS ticket email can be sent. If an email seems lost or you want to be sure the recipient got it, simply log in and resend the tickets.
Verify Email Blocking
Some company or school networks block outside emails as a security policy. The recipient should check with their IT department to allow messages from the AXS ticket sender email address.
Contact AXS Support
If you have followed all troubleshooting tips but are still unable to deliver the emailed tickets, reach out to AXS support. They can look into the issue and resend the ticket transfer if needed.
Key Takeaways
- AXS tickets can be emailed to ticket holders or recipients by initiating a ticket transfer.
- Emailing tickets allows easy distribution and ongoing access for groups.
- Make sure emailing is allowed for the specific event before transferring tickets.
- Only email to trusted recipients since the barcode grants event access.
- Follow up to confirm recipients received the ticket email properly.
Emailing event tickets can be a convenient option, but be sure to follow guidelines to avoid problems for you or your recipients. With proper delivery confirmation, emailed AXS tickets provide flexibility and accessibility. Reach out to AXS support if you encounter any trouble emailing your tickets.
Advantages of Emailing AXS Tickets | Potential Issues with Emailing Tickets |
---|---|
Simple distribution to a group | Email address typos |
Provides an electronic record | Tickets wrongly sent to someone else |
Convenient access on mobile devices | Tickets incorrectly going to spam folder |
Acts as a back-up option | Venue may require printed ticket |
Avoids meet-ups to distribute tickets | Email blocking by recipient’s network |