When purchasing tickets on Ticketmaster, you often need a code to access and redeem the tickets. This code is usually sent via email or text message. However, sometimes issues can occur where you don’t receive the code or accidentally delete it before redeeming your tickets.
The good news is that Ticketmaster can resend you the code if needed. Here is a comprehensive look at how to get Ticketmaster to resend your code so you don’t miss out on those event tickets.
Why You May Need Your Ticketmaster Code Resent
There are a few common reasons why you may need Ticketmaster to resend your ticket code:
- You never received the original code email or text message from Ticketmaster.
- You accidentally deleted the code email/text before redeeming your tickets.
- You purchased tickets for someone else and need the code resent directly to them.
- You lost access to the email address or phone number you provided at checkout.
- You want to split your order and need new codes sent to different recipients.
Mistakes happen and codes get lost in transit occasionally. The important thing is getting a new code promptly so your ticket purchase is not wasted.
Requesting a New Ticketmaster Code Via Email
If you need your Ticketmaster code resent, the quickest way is usually to contact their customer service team directly via email. Here are the steps to request a new code by email:
- Go to Ticketmaster’s Contact Us page on their website. This can typically be found at the bottom of any page on Ticketmaster.com.
- Select the “Email Us” option.
- Choose the “My Order” category for your inquiry.
- Type a subject line such as “Need code resent for Order #XXXXXX”.
- In the message body provide details on what code you need resent, the order number, original recipient email/phone, and where to resend the code.
- Double check that all customer and order details provided are accurate.
- Hit send on the email.
The Ticketmaster support team aims to respond to all customer emails within 24 hours. However, keep in mind response times may be longer on weekends, holidays, or during peak sales times.
Requesting a New Code Via Phone
Alternatively, you can call Ticketmaster directly and speak with a customer service agent to request your code be resent. Here is how to request a new code over the phone:
- Find the Ticketmaster customer support phone number for your country. For the US this is typically 1-800-653-8000.
- Call the number and select the prompts as needed to reach an agent.
- When an agent answers, explain that you need a new ticket code resent to you.
- Provide the order number, original recipient details, and where to resend the ticket code.
- Verify all customer and order details with the agent before ending the call.
Calling in your request can sometimes be faster than waiting for an email response. However, phone wait times can vary widely depending on call volume.
Key Details to Provide for Code Resend Requests
Whether you request your new code by email or phone, providing the right details will get your issue resolved quicker. Here are key pieces of information you should include in a code resend request:
- Order Number – This is the 10 or more digit number assigned to your Ticketmaster order at checkout.
- Original Recipient Info – Include the name, email, and/or phone number that you originally provided to receive the code.
- New Recipient Info – Provide the name, email, and/or phone number where you need the new code sent.
- Event Details – The name, date, time and location of the event help identify your order.
- Deadline – If applicable, note any urgency or deadline needed to access your tickets.
Having these details ready when you contact Ticketmaster makes it much easier for them to locate your order and quickly resend the necessary code.
What If I Don’t Have the Order Number?
If you don’t have your Ticketmaster order number handy, don’t worry. You can still potentially have your code resent by providing:
- The email address or phone number used at checkout.
- The last 4 digits of the credit card charged.
- Ticket details – quantity, section, row, seat.
- The checkout date or approximate date.
With one or more of those details, Ticketmaster support can attempt to locate your order in their system manually and resend the code accordingly.
Reasons Ticketmaster May Not Resend a Code
While Ticketmaster aims to always assist customers who need codes resent, there are a few scenarios where they may not be able to reissue a code:
- You request the resend after the event has already occurred.
- You do not provide enough details for them to accurately locate your order.
- You already received or redeemed the maximum allowable codes for the order.
- The original code was sent within 24 hours and should still be valid.
- Suspected fraud or violations of Ticketmaster’s terms of service.
If your request is denied, follow up for specifics on why and see if you can provide additional information that may enable them to resend it after all.
How Long Does it Take to Get a Resent Code?
If approved, your freshly sent Ticketmaster code should arrive:
- Email: Within 24 hours, though often much quicker if during business hours.
- Text Message: Typically within 5 minutes for texts, longer if email-to-SMS.
- Phone: Instantly if requested by phone and agent resends while on the call.
Keep in mind that response times may extend to 72 hours or more during high volume periods or holidays.
You can always follow up again if you have not received a resent code within the expected time period.
Tips to Avoid Needing a Code Resend
While Ticketmaster is generally able to resend codes when needed, it adds an extra step to the process. Here are some tips to avoid code issues altogether when ordering tickets:
- Double check that your recipient email address and/or phone number are entered correctly.
- Use an email or number that you can easily access from your phone.
- Add the Ticketmaster email address to your contacts so it’s not blocked as spam.
- Avoid using temporary or throwaway email addresses that you may forget to check later.
- Save the Ticketmaster emails and texts somewhere easy to access later like your notes app.
- If forwarding a code to someone, confirm they received it and saved it somewhere secure.
Following best practices when providing your contact details can help ensure you get and retain access to those valuable ticket codes successfully.
Can You Get Tickets Resent or a Refund if I Lose My Code?
If you ultimately are unable to get your Ticketmaster code resent in time, you may wonder about options like resending the tickets or getting a refund. Here is some information on those possibilities:
Resending Tickets
Ticketmaster will not typically resend a new copy of the PDF tickets if you lose the code. The tickets are still valid and accessible with the original code when presented at the venue.
Refunds
It depends on the event, but lost code refunds are not always guaranteed. Many Ticketmaster tickets are non-refundable, especially closer to the event date. However, you can contact their support to check if a refund or credit may be possible.
Resales
If available for that event, you may be able to resell your tickets on a marketplace like Ticketmaster’s Official Resale Market and then repurchase tickets for yourself. Fees usually apply for both sellers and buyers on resale platforms.
Venue Assistance
In some cases, you may be able to work directly with the event venue if you arrive without your code to access purchased tickets. But this is not guaranteed so be sure to still request a resend from Ticketmaster if possible.
Contact Ticketmaster Support If You Have Any Issues
The bottom line is that Ticketmaster does allow codes to be resent as needed in most scenarios. If you encounter any trouble getting a new code or have any other questions, reach out to their helpful customer service team for assistance.
Whether you submit a code resend request by email, phone, chat, or social media, they have trained staff ready to assist. With 24/7 support during peak sales times, you can get help when you need it most.
Just be sure to provide detailed order information when submitting your request, follow any provided steps if denied at first, and allow sufficient time for their response. This will maximize your chances of getting back access to those coveted event tickets.
Key Takeaways on Resending Ticketmaster Codes
- Contact Ticketmaster customer support via email or phone to request a new code.
- Provide important details like your order number, recipient info, and event details.
- Allow up to 24 hours for an emailed code resend, though often much quicker.
- Take proactive measures like saving your codes to avoid needing a resend.
- Refunds and replacements are not guaranteed options if codes cannot be resent.
Following the steps and best practices outlined above will help ensure you stay in possession of those valued Ticketmaster verification codes whenever you need them. With efficient assistance from their customer support team, you can receive a new code and access your event tickets smoothly.
Frequently Asked Questions
Does Ticketmaster expire codes?
Ticketmaster codes typically expire within 4-6 hours after the initial send time if not redeemed. This prevents fraud by limiting code reuse. Expired codes cannot be reactivated, so you’ll need to request a new one.
What if I lose my Ticketmaster transfer code?
If you lose a transfer code, contact Ticketmaster right away to have a new one issued. Provide the order number, recipient details, event info, and any other specifics that can help identify the order and tickets associated with the missing code.
Why am I not getting my Ticketmaster code?
Some common reasons for not receiving your Ticketmaster code include providing an incorrect email or phone number at checkout, the message going to spam or promotions folders, inbox overcapacity, or delivery failures from the Ticketmaster system. Contact support if you cannot locate it.
How do I transfer Ticketmaster tickets to someone else?
You can transfer Ticketmaster tickets to someone else by managing your order online and selecting the transfer option. Here you can enter the new recipient’s info and have Ticketmaster resend fresh codes to them for ticket access. Transfer fees may apply.
What happens if I lost my tickets on Ticketmaster?
If you outright lose access to your Ticketmaster tickets, you’ll want to immediately contact their support. Provide as much detail as you can about the order so they can resend your ticket codes. Without the codes, the original ticket documents are unusable for entry, so getting new codes is key.
The Bottom Line
Ticketmaster aims to make the ticket buying experience seamless and secure for customers. Part of that commitment is helping when things go wrong, like when customers lose access to those all-important ticket codes. Their support teams work hard to promptly resend codes whenever possible so fans don’t lose out onevents.
If you ever find yourself needing those Ticketmaster codes resent, don’t panic. Just reach out to their customer service staff via phone, email, chat, or social media. They’ll do their best to get your ticket situation fixed up quickly. Just be sure to provide helpful order details in your request to speed up the process.
By following Ticketmaster’s code resend procedures and taking proactive organization measures, you can feel confident that your ticket codes will stay safe. This will allow you to smoothly access and enjoy all the live events you look forward to, even if technology glitches occur along the way.