TicketNetwork is an online marketplace for event tickets. The company allows users to buy and sell tickets for concerts, sports games, theater shows and more. But is TicketNetwork trustworthy? Here are some key things to consider when deciding if you can trust TicketNetwork for your ticket needs.
What is TicketNetwork?
TicketNetwork is an online ticket marketplace founded in 2002. The website acts as a platform connecting ticket buyers and sellers. Sellers can list tickets for sale and buyers can search for and purchase event tickets.
Some key things to know about TicketNetwork:
- Provides a marketplace for tickets to concerts, sports games, theater shows and more
- Connects ticket buyers and third-party sellers
- Offers tickets for over 100,000 live events worldwide
- Has ticket inventory for major events like the Super Bowl, Stanley Cup Finals, and popular concerts
- Allows users to buy tickets online or via phone
- Provides customer support via phone, email, and live online chat
Overall, TicketNetwork aims to provide a convenient way for ticket buyers and sellers to transact through an online marketplace. The company does not own or operate any of the venues for which it sells tickets.
Is TicketNetwork legit?
When considering using a ticket marketplace like TicketNetwork, one of the first questions is often “Is this company legit?” Here are some signs that TicketNetwork is a legitimate business:
- Has been in business for over 15 years
- Is a member of the National Association of Ticket Brokers (NATB), a trade association that promotes ethics in ticket resale
- Provides customer service via phone, email, and online chat
- Has generally positive customer reviews on third-party websites
- Offers a 100% money-back guarantee on tickets
- Uses secure checkout and encrypts sensitive customer data
- Has not been associated with any major scandals or lawsuits
These factors indicate that TicketNetwork is a well-established, legitimate business. The company’s longevity, industry associations, customer service, and policies around security and refunds suggest it aims to provide a safe ticket marketplace.
Are the tickets guaranteed to be valid?
When buying tickets from TicketNetwork or any secondary ticket marketplace, customers naturally want assurance that their tickets will be valid and allow entry. Here is TicketNetwork’s policy on ticket authenticity:
- The company offers a 100% Buyer Guarantee on all ticket purchases.
- This guarantee states that if a ticketed event is canceled and not rescheduled, TicketNetwork will refund 110% of your purchase price.
- If you are denied entry due to an invalid ticket, TicketNetwork will find replacement tickets for you or provide a full refund (including shipping costs).
Essentially, TicketNetwork promises to stand behind the tickets sold on its marketplace. If any issues arise with ticket validity, the company pledges to make it right for the customer.
It’s also important to note that TicketNetwork runs verification processes to ensure sellers on its platform are reputable. The company has a Seller Verification Program that aims to maintain high standards across its ticket inventory.
What fees and services charges are there?
When shopping on TicketNetwork, like most ticketing marketplaces, you can expect to pay some additional fees and service charges on top of just the ticket price. Here are the main fees to keep in mind:
- Service fees – This applies to all ticket purchases and covers the cost of services like order processing, customer service, website maintenance, and other operating costs.
- Shipping fees – For physical ticket delivery, you will pay a shipping and handling fee. UPS 2-day or 3-day delivery costs around $20-$25.
- Optional fees – You may opt for add-ons like ticket insurance, which covers you if an event is canceled and not rescheduled.
The exact service and shipping prices can vary based on factors like ticket cost, delivery method, and more. In general, expect to pay 10-25% above the base ticket price after all fees.
TicketNetwork does say upfront that prices displayed during search include the cost of the ticket but not additional fees. These fees will be clearly disclosed during the checkout process.
How are tickets delivered?
TicketNetwork offers customers two main delivery options for their purchase tickets:
- Electronic/Instant Download – You can choose instant electronic delivery of tickets to access them quickly. You will receive a link to download and print tickets or use mobile entry where accepted.
- Physical Delivery – Tickets can be shipped via UPS and will arrive within 5-10 business days in the U.S. An adult signature is required upon delivery.
Physical ticket delivery incurs shipping fees while electronic delivery is free. Instant download allows quick access but means you need to print tickets yourself. With physical delivery, you don’t have to print but have to wait for shipping.
Make sure to choose your preferred delivery method during checkout. TicketNetwork also offers Will Call pickup for some event tickets.
What is TicketNetwork’s price match guarantee?
TicketNetwork offers a FanProtect Price Match Guarantee on all ticket purchases. This guarantees states:
- If you find tickets being resold for the same event at a lower price elsewhere, TicketNetwork will match that price.
- The competing offer must be from an authorized seller posting valid tickets for the same event.
- You must submit your price match request within 3 calendar days after your TicketNetwork purchase.
- If approved, TicketNetwork will refund you the difference in price.
The price match guarantee provides peace of mind that you are getting competitive, fair prices when shopping TicketNetwork. Keep in mind it only applies to authorized ticket resale marketplaces, not the primary box office.
What options are there for support?
TicketNetwork provides customer support via the following channels:
- Phone – Support agents are available 7 days a week at (800) 456-8499. Hours are 8am – 10pm on weekdays and 9am – 6pm weekends (EST).
- Email – You can contact support at [email protected]. Responses are typically provided within 24 hours.
- Online chat – Live chat with a support rep is available during standard phone support hours. Look for the chat widget in the corner of TicketNetwork pages.
Between phone, email, and chat, TicketNetwork provides fairly extensive customer service coverage. Most issues and questions can be addressed promptly without too much hassle.
What do customers have to say?
Looking at independent customer reviews is always helpful to evaluate a company’s reputation. Here is an overview of customer feedback on TicketNetwork from popular review sites:
Review Site | TicketNetwork Rating |
---|---|
Trustpilot | 4 out of 5 stars based on 784 reviews |
ConsumerAffairs | 3.5 out of 5 stars based on 29 reviews |
ResellerRatings | 7.2 out of 10 based on 6,090 reviews |
SiteJabber | 3.5 out of 5 stars based on 105 reviews |
Overall, TicketNetwork earns generally positive though mixed reviews from customers online. Looking more closely at the specific reviews:
- Positive feedback mentions good prices, fast shipping, and helpful service agents.
- Negative reviews cite issues like hidden fees, inaccurate listings, and challenges reaching customer service.
- Mixed reactions suggest the buying experience can vary but overall satisfaction isn’t too bad.
No company is perfect, so some negative feedback is expected. But the majority of customer seem to have an adequate if not good experience buying from TicketNetwork.
Does TicketNetwork offer any buyer protections?
TicketNetwork does provide some key buyer protections and guarantees for customers:
- 100% Buyer Guarantee – Full refund if event is canceled and not rescheduled.
- FanProtect Price Match – Refunds the difference if tickets found cheaper elsewhere.
- 100% Worry-Free Guarantee – Covers invalid ticket issues.
- Secure checkout – Uses SSL encryption and other security measures.
- Safety online reviews – Vets sellers to maintain standards.
Between its service guarantees, security features, and seller reviews, TicketNetwork seems to make reasonable efforts to protect buyers’ interests. Customers aren’t left high and dry if issues arise.
Does TicketNetwork have any controversies?
In general, TicketNetwork does not seem to have been involved in any major controversies or legal issues. A few relatively minor points to note:
- Had some lawsuits over trademark infringement in the mid-2000s from entities like FIFA and the NCAA. Those cases were eventually settled or dismissed.
- Received some bad press a decade ago for selling tickets to big events like Super Bowls and Olympics. But ticket resale is legal, even if controversial.
- Had a Better Business Bureau rating of F in the past, but has improved to A+ now.
Every company will have some complaints and negative attention over time. Nothing found raises any major red flags about TicketNetwork’s business practices or ethics.
How does TicketNetwork compare to competitors?
Some top competitors in the secondary ticket sales space include:
- StubHub
- VividSeats
- SeatGeek
- RazorGator
How does TicketNetwork compare to these alternatives?
TicketNetwork | StubHub | VividSeats | |
---|---|---|---|
Years in business | 20+ years | 20+ years | 10+ years |
Trustpilot rating | 4.0 stars | 2.5 stars | 4.5 stars |
BBB rating | A+ | A+ | A |
Price match guarantee | Yes | No | Yes |
Cancellation guarantee | Yes | Yes | Yes |
The major secondary ticket marketplaces are fairly competitive. TicketNetwork stands out for matching its top rivals in years of service, BBB rating, and buyer guarantees. Customer satisfaction is solid if not the absolute highest.
Should I buy from TicketNetwork?
In summary, here are some pros and cons of using TicketNetwork for event tickets:
Pros:
- Large ticket inventory from verified sellers
- Fair prices with price match guarantee
- Electronic and physical delivery options
- Solid customer service reputation
- Buyer protections like guarantees and security
Cons:
- Mixed customer reviews suggest inconsistent service
- Some reports of fraudulent listings
- Extra fees can increase final cost
- Not as well-known as some competitors
Overall, TicketNetwork seems to provide a legitimate, relatively safe option for ticket resales. They make reasonable efforts to deliver good prices and protect buyers. However, there are also downsides like fees and some questions around consistent service.
The bottom line on TicketNetwork
TicketNetwork has its pros and cons, but it is generally considered one of the better options in the secondary ticket sales market. The company manages to balance price, inventory, and buyer protections. There are some negatives, mainly around extra fees and mixed reviews. But TicketNetwork still appears to be an adequate choice for most event goers looking to buy resale tickets.
As with any marketplace, buyers need to exercise some caution. Verify total costs, read listing details, check reviews, confirm policies with customer service, and use buyer guarantees as needed. Those steps should lead to a satisfactory buying experience for most customers.
So in answer to the key question – yes, TicketNetwork does seem like a company you can trust to buy event tickets from. While not perfect, they provide a reasonably safe and reliable ticket marketplace for consumers.