It’s understandable to be anxious about refreshing the Ticketmaster checkout page when trying to secure tickets for a hot event. With high demand causing website crashes and waiting rooms, fans want to ensure they don’t lose tickets in their cart. The good news is that Ticketmaster’s checkout process is designed to avoid issues if you need to refresh the page.
Why You Might Need to Refresh
There are a few common reasons you may need or want to refresh the Ticketmaster checkout page:
- The page freezes or crashes
- You get an error message
- You want to check if better seats have become available
- You need to retrieve a forgotten promo code
- You accidentally close the tab or browser
Website glitches happen, and fans understandably get nervous about losing coveted tickets they finally added to their cart. As long as you don’t clear your cookies, refreshing strategically shouldn’t be an issue.
Does Refreshing Ticketmaster Checkout Cause Problems?
Refreshing the checkout page will not remove tickets from your cart or force you to start over, as long as you’re logged into your Ticketmaster account. Your ticket selection is locked in for a set period of time, meaning you can refresh without losing your place in line.
Here’s an overview of how Ticketmaster’s checkout system works:
- Once tickets are in your cart, they are reserved for around 15 minutes while you complete checkout.
- This 15-minute reservation window remains in place if you refresh the page.
- The countdown clock on the checkout page indicates how much reserve time you have left.
- As long as you finish checkout before the clock expires, your tickets will be secured.
So refreshing won’t remove tickets from your cart or reset your checkout progress. The main risks are that tickets could sell out or prices could change while you’re refreshing. As long as inventory doesn’t run out first, you can refresh as needed until you complete the purchase.
When Should You Refresh the Page?
Here are some recommendations on when refreshing the checkout page is safe or risky:
Safe to Refresh
- The page freezes or crashes
- You get an error message
- You need to grab a promo code
Riskier to Refresh
- To check for better seats – prices and availability change rapidly
- With under 5 minutes left on the countdown clock
- Multiple times in quick succession
Refreshing as a troubleshooting measure is fine. But resist the urge to refresh repeatedly in hopes of scoring better seats or prices. It’s best to only refresh when necessary so you can complete checkout as quickly as possible.
Tips for Refreshing Ticketmaster Checkout
Here are some tips to keep in mind if you need to refresh the checkout page:
- Note the countdown clock time – This shows your remaining reserve window. Refresh if you have plenty of time left.
- Log into your account – Being logged in locks in your cart contents.
- Don’t clear cookies – This will wipe your cart clean.
- Refresh judiciously – Only refresh if page errors or other issues arise.
- Complete purchase ASAP – Finish checkout promptly before your reserve window expires.
The most important thing is to complete the purchase within your 15-minute reserve window after adding tickets to your cart. As long as inventory lasts, refreshing strategically won’t ruin your checkout process.
What Happens If Time Runs Out?
If the countdown clock runs out before you complete checkout, the tickets in your cart will be released back into the general inventory. The good news is that you can simply start again and look for other available tickets.
Here’s what happens if time expires on Ticketmaster checkout:
- Your reserved tickets are removed from your cart.
- Those tickets go back on sale for other fans to purchase.
- You’ll have to search again and add new ticket selections to your cart.
- The 15-minute reserve window will start over.
- You won’t lose your place in line as long as you act quickly.
So while the clock expiring is frustrating, it’s definitely not the end of the world. You can repeat the selection process and try again for different seats. Just make sure you complete checkout within the new 15-minute window.
Other Checkout Tips
Here are some other general tips for navigating the Ticketmaster checkout process:
- Check seat views – Make sure you’re happy with the views before completing purchase.
- Enter details accurately – Double check info like names, quantities, etc.
- Have payment ready – Save time by entering payment details beforehand.
- Use fast checkout – Tick the box to skip review screens.
- Print or screenshot – Keep proof of purchase and receipt.
Rushing through checkout is part of the stress of hot ticket sales. Following these tips will help ensure a smooth purchasing process so you can secure seats.
Contact Ticketmaster Customer Service If Needed
Hopefully you won’t run into technical problems during Ticketmaster checkout. But if any issues come up that refreshing doesn’t solve, customer support is available to help you:
- Start a live chat at the bottom of the Ticketmaster website.
- Direct message Ticketmaster Fan Support on Twitter.
- Call Ticketmaster Customer Service at 1-800-653-8000.
- Verify your purchase in your Ticketmaster account.
- Contact the box office of the venue directly.
Don’t panic if checkout glitches arise. Ticketmaster’s support team can troubleshoot errors, reserve new tickets, or void duplicate purchases as needed.
Key Takeaways
Refreshing the Ticketmaster checkout page will not remove tickets from your cart or force you to start over, unless the countdown clock expires or inventory runs out. Here are some key tips:
- Your tickets are reserved for around 15 minutes during checkout.
- Refresh if you encounter page errors or need to grab promo codes.
- Avoid refreshing repeatedly to hunt for better seats.
- Complete your purchase before the countdown clock hits zero.
- If time does expire, simply begin checkout again for new tickets.
While tech issues can be stressful, refreshing strategically will allow you to troubleshoot problems without losing your place in line or your reserved tickets. With Ticketmaster’s protections in place, you can refresh when necessary to complete your purchase.
Frequently Asked Questions
Here are answers to some common questions about refreshing Ticketmaster checkout:
Is it OK to refresh if Ticketmaster crashes?
Yes, you can refresh if you experience an error or crash during checkout. Your ticket reservation remains locked in unless the countdown clock expires. Refreshing will let you restart the process without losing your cart contents.
Will refreshing release my tickets to other fans?
No, refreshing alone will not cause your reserved tickets to be released back to the general inventory. They will only be released if the 15-minute countdown clock reaches zero before you complete purchase.
Can I refresh to look for better seat options?
Technically yes, but this is risky. The available tickets can change rapidly, so refreshing to hunt for better seats may result in losing your initial selection. Only refresh when necessary.
What happens if I don’t finish checkout on time?
If the countdown clock expires before you checkout, the tickets in your cart will be released. You’ll have to start over and search again for available seats. Make sure to complete purchase within 15 minutes.
Will refreshing make me lose my place in line?
No, your place in the virtual line will not be reset if you refresh, as long as you’re logged into your Ticketmaster account. Your line position is secured separately from the ticket reservation window.
The Bottom Line
While refreshing the checkout page may seem risky, Ticketmaster’s system is designed to allow troubleshooting without forfeiting your purchase. Through timed ticket reservations and virtual line places, fans can refresh when necessary without fear of losing tickets or their progress. With smart and strategic refreshing, you can secure your seats even when tech problems arise.