Purchasing tickets to a concert, show, or sporting event can be an exciting experience. However, sometimes plans change and you’re no longer able to attend the event you bought tickets for. In cases like this, you may wonder if you can get a refund on your AXS tickets.
What is AXS?
AXS is a digital ticketing platform owned by Anschutz Entertainment Group (AEG) that allows you to buy tickets online for concerts, theater performances, sporting events and more. AXS works with hundreds of venues and events around the world to sell digital tickets through its website and mobile apps.
Some of the major venues, sports teams and events that use AXS ticketing include:
- Staples Center
- LA Galaxy
- Electric Daisy Carnival
- Stagecoach Festival
- The O2 Arena
- Lollapalooza
When you purchase tickets on AXS, you have the option to have them delivered digitally to your AXS account, print them at home or have them shipped by mail. The platform allows you to easily manage, transfer or sell your tickets online.
Can you get a refund on AXS tickets?
Whether you can get a refund on AXS tickets depends on a few factors:
1. The refund policy for the specific event
Every event using AXS ticketing sets its own refund policy. Some allow refunds up to a certain date before the event, while others do not allow refunds at all. Before buying tickets, be sure to check the event page for details on the refund policy.
2. How you purchased the tickets
If you purchased official Platinum tickets, which are priced dynamically, directly through AXS, they are non-refundable. If you bought resale tickets on AXS, the reseller determines whether refunds are allowed.
3. How close it is to the event date
Most events only allow ticket refunds up until a certain date before the event starts. Typically, you lose the ability to obtain a refund in the final weeks or days leading up to the show. The cutoff date is usually noted in the event’s refund policy.
4. Reason for refund request
If an event is postponed, rescheduled or canceled, refunds are generally automatic. You may also be able to get a refund if you can no longer attend due to an extenuating circumstance, like a medical emergency. Each event’s policy outlines which reasons allow for a refund.
How to request a refund on AXS tickets
To request a refund on AXS tickets, follow these steps:
- Access your AXS account online or via the mobile app.
- Go to your list of purchased events and select the event you want a refund for.
- Look for and select the “Request a Refund” button or link.
- Choose your reason for requesting a refund from the drop-down menu.
- Enter any additional details in the box provided.
- Confirm your refund request.
After submitting the request, you’ll receive a confirmation message with additional details on next steps. Typically, it takes 7-10 business days to process refunds.
Refunds to original payment method
If approved, your AXS ticket refund will be returned to the original payment method used to purchase the tickets. For example:
- Credit/debit card purchases will be refunded to the same card.
- PayPal purchases will be refunded to the same PayPal account.
- AXS wallet purchases will be refunded as wallet credit.
Reselling tickets on AXS
Instead of requesting a refund, another option is to resell your AXS tickets through the AXS Official Resale platform. This allows you to recoup some or all of the ticket cost by setting your own resale price.
To resell AXS tickets:
- Access your AXS account and go to the event page.
- Select the “Sell Tickets” option.
- Pick which tickets you want to resell and the price you want to ask for them.
- Review the seller fees that will be deducted from your proceeds.
- List the tickets for sale on the AXS Resale platform.
Once sold, the funds after seller fees will be deposited into your AXS wallet. You can use them to make future purchases or request a cash withdrawal.
Donating tickets
If reselling your tickets isn’t an option but you still can’t attend the event, donating your AXS tickets is another possibility. You can donate them to charity partners like:
- Ticketron
- DonorsChoose
- TixForTots
Donating tickets allows you to provide them to those in need rather than having them go to waste. And in some cases you may be able to get a tax deduction for the ticket value.
Transferring tickets to someone else
AXS also gives you the ability to transfer your tickets to someone else if you know another person who wants to attend the event instead of you. Here’s how to transfer AXS tickets:
- Access your AXS account and go to the event tickets.
- Select the “Transfer Tickets” option.
- Enter the recipient’s name, email address and an optional message.
- The recipient will receive an email to accept the ticket transfer.
- Once accepted, the tickets are transferred to the recipient’s account.
Transferring tickets allows you to easily send them to a friend or family member to use instead of having the seat go vacant.
Using AXS ticket insurance
AXS offers optional ticket insurance at a small added cost when you make your ticket purchase. If you added ticket insurance, you may be able to get a full refund of your ticket price and fees even past the normal refund deadline.
AXS ticket insurance provides refunds in certain situations such as:
- You have a serious medical emergency that prevents you from attending.
- Severe weather in your area makes travel to the venue unsafe.
- You’re in a traffic accident on the way to the event.
- Your child suddenly gets sick and you can’t find childcare.
To take advantage of a ticket insurance refund, you’ll need to provide documentation supporting your reason for the refund.
Contacting AXS customer support
If you still have any questions about getting a refund after reviewing the event policy and trying the self-service options, you can contact AXS customer support for assistance. There are a few ways to reach AXS support:
- Call 888-929-7849 to speak with a customer service agent.
- Start a live chat session on the AXS website.
- Send a direct message on Twitter to @AXSsupport.
When contacting AXS support, make sure to have your order number, ticket info and account email address handy so they can easily access your account. Provide details on why you need a refund and they’ll be able to advise you on next steps.
Key takeaways on getting AXS ticket refunds
- Refund availability depends on the specific event policy.
- Refunds are only issued up until a certain date before the event.
- If you can’t attend, reselling or transferring tickets are alternatives.
- Purchasing ticket insurance can provide refund protection.
- Contact AXS customer service for personalized refund assistance.
While not every event allows ticket refunds, AXS provides fan-friendly options like transfers and resale that allow you to recoup costs if you can’t attend. Be sure to thoroughly check the official refund policy before purchasing tickets so you know what to expect.
Frequently Asked Questions
How do I get a refund on my AXS tickets?
To request a refund on AXS tickets, access your AXS account online or on the app. Go to the event tickets and look for the “Request a Refund” link. Choose a reason, enter details, and submit the request. Refunds take 7-10 business days to process if approved.
Can you get a refund on non-refundable tickets?
Typically non-refundable tickets cannot be refunded. However, if an event is postponed, rescheduled or canceled, refunds may be issued automatically even for non-refundable tickets. You can also contact AXS support to see if an exception can be made for extenuating personal circumstances.
What if my event is postponed?
If an event using AXS ticketing is postponed, your tickets will automatically be valid for the new event date. If you can no longer attend on the new date, you can request a refund as long as it meets the event’s policy timeline. Refunds are generally issued automatically for postponed events.
Can you resell AXS tickets?
Yes, AXS allows you to resell tickets through its Official Resale platform. You can list your tickets for sale at your chosen price and get the proceeds (minus seller fees) if they sell to another fan. Reselling can recoup costs if you can’t get a refund.
What if I lost my AXS tickets?
If you lose access to your AXS tickets, contact AXS customer support immediately. They can walk you through recovering access to the tickets in your account. Be prepared to verify your account information and identity.
Refund Situation | Refund Allowed? |
---|---|
Event is postponed/rescheduled | Yes |
Event is permanently canceled | Yes |
Past the refund cutoff date | No |
Medical emergency | Yes, with documentation |
Changed mind about attending | No |
Tickets were a gift | No |
Friend can no longer attend with you | No |
This table provides an overview of common AXS ticket refund scenarios and whether refunds are generally allowed in each case or not. The specifics of the event’s refund policy always determine the final refund eligibility and rules.
How much does it cost to resell tickets on AXS?
AXS charges a seller fee to resell tickets on its resale platform. The exact fees vary based on specific factors like event, section, price, and seller account status. Typically fees range from 10-20% of the ticket resale price. All fees are disclosed before listing tickets for sale.
Conclusion
AXS provides several options if you buy tickets but end up unable to attend an event. Review the specific event’s refund policy closely when purchasing tickets to understand if refunds are allowed. If not, reselling tickets or transferring them to someone else are friendly alternatives offered by AXS. With the right planning ahead of time, you can avoid losing money on unused tickets.