Yes, you can purchase tickets from Ticketmaster over the phone. Ticketmaster has a dedicated phone line that customers can call to speak with a representative and buy tickets for various events. This can be a convenient option for those who prefer talking to someone directly or need help navigating Ticketmaster’s website.
When you call Ticketmaster’s phone number, you’ll be connected with one of their phone agents who can look up event availability, seating options, and pricing. They can walk you through the ticket buying process over the phone just like you would online. As long as the event you want tickets for hasn’t sold out, their phone agents have the same access to tickets that you’d have on their website.
How to Buy Tickets Over the Phone
Here are the steps for buying tickets over the phone through Ticketmaster:
Step 1: Find the Phone Number
Ticketmaster has a few different phone numbers you can call depending on your location:
– US: 1-800-653-8000
– Canada: 1-855-985-5000
– UK: 0333 321 5200
– Ireland: 0818 903 001
– Germany: 069-222 502
– Spain: 912 767 600
– Mexico: 55 5259 6900
Make sure to call the number for your country. You’ll speak with a representative who can assist you in your language.
Step 2: Know the Event Details
Before calling, look up the event you want tickets for on Ticketmaster’s website and take note of the important details:
– The name of the event/artist/team
– The venue where it’s taking place
– The date of the event
– The seating options available (if listed)
Having this information will make it easier for the phone agent to find the right event and available tickets.
Step 3: Provide Your Information
When connected with a Ticketmaster agent, let them know which event you want tickets for along with the date, venue, and seating preferences you have.
You’ll need to provide some personal information so they can access your Ticketmaster account or create a new one for you, including:
– Your first and last name
– Email address
– Phone number
– Home address
Make sure to have this handy so the ticket buying process can go smoothly over the phone.
Step 4: Select Your Tickets
The agent will search the event and venue you requested and determine what tickets are still available for purchase. They’ll go over the seating locations and ticket prices with you.
You can select exactly which seats you want or get the agent’s recommendation on the best available options. Let them know how many tickets you need so they can find seats together.
Step 5: Provide Payment Info
Once you’ve selected your tickets, you’ll need to pay for them over the phone. Have your credit card or debit card ready to provide the following:
– Card number
– Expiration date
– CVV security code
– Billing address
The agent will process your payment and complete your ticket order. Make sure to get the order confirmation number for your records.
Benefits of Buying Over the Phone
There are a few advantages to purchasing tickets through Ticketmaster’s phone service compared to online:
Personal Assistance
Speaking with a knowledgeable phone agent provides guidance and support you don’t get buying online. They can walk you through the ticket buying process if you have any questions or are confused about best available seating options.
Avoid Website Issues
Ticketmaster’s website can sometimes glitch or crash from high traffic volumes around big events. Calling bypasses any website errors so you don’t miss getting tickets.
Complex Orders
A phone agent can handle more complicated ticket orders involving large groups or special requests that may be difficult to coordinate yourself online.
Payment Problems
If you have any problems entering payment information on Ticketmaster’s website, their phone agents can securely process your payment over the phone instead.
Key Tips for Buying Over the Phone
Follow these tips for a smooth ticket buying experience when calling Ticketmaster:
– Call early during the presale or sale for best availability before tickets sell out.
– Have your credit card ready so you can complete the purchase right away.
– Double check the event details like venue name and date are correct before calling.
– Ask about any ticket limits, discounts/promos, or special seating options you may qualify for.
– Get the name of the phone agent assisting you and save your order confirmation number.
– Avoid calling right when tickets go on presale or sale to skip long wait times.
What If the Event is Sold Out?
If you call Ticketmaster hoping to purchase tickets for an event that is sold out, the phone agent unfortunately will not be able to sell you tickets. However, they can advise you on these options:
– Join the event’s Ticketmaster Verified Fan program for access to future ticket releases.
– Get added to the event’s waitlist on Ticketmaster in case more tickets are released later.
– Check resale ticket marketplace sites like Vivid Seats and StubHub which may have tickets from resellers.
– Look on Craigslist, Facebook Marketplace or other platforms for fans reselling extra tickets.
– Sign up for Ticketmaster’s notifications so you’re alerted right away next time the event goes on sale.
Even if an event is sold out, calling Ticketmaster can still be useful for exploring alternative ways you may be able to get tickets later on.
What If I’m Unable to Call Ticketmaster?
If you don’t have access to a phone to call Ticketmaster or are having issues reaching them, you still have options to purchase tickets:
– Use Ticketmaster’s website on a computer, mobile device or public computer to buy online.
– Download the Ticketmaster app which provides mobile ticketing.
– Visit a Ticketmaster ticketing booth or retail location if available near you.
– Ask a friend or family member to call and buy tickets on your behalf.
– Reach out on social media for help accessing tickets from fellow fans or through ticket exchanges.
Calling is the most direct method for Ticketmaster phone support. But their website, app and in-person locations allow you to buy tickets without phone access when needed.
Special Cases
In some cases, you are required to purchase tickets over the phone through Ticketmaster rather than online:
ADA Accessible Seating
To purchase accessible seating for wheelchair users and other disabilities, you need to call Ticketmaster directly. This ensures you get properly seated tickets to accommodate your needs.
Large Group Orders
If you are buying tickets for a very large party, group or organization, Ticketmaster may ask that you call by phone rather than book online. This allows them to handle the complexity and ensure enough seats together.
Verified Fan Presales
For major high demand events using Verified Fan presales, Ticketmaster contacts qualified Verified Fans by email with a specific phone number to call to redeem their access code and purchase tickets.
VIP Packages
To get exclusive VIP ticket packages with meet and greets, special seating, merchandise or other perks, you need to call the VIP package phone line to book those specialty offerings.
So for certain scenarios like these, buying over the phone is not just an option but required based on Ticketmaster’s policies.
Should I Buy Insurance on My Tickets?
When purchasing tickets over the phone, the Ticketmaster agent may offer you ticket insurance or protection in case you need to cancel or change plans. Here are the pros and cons of adding insurance:
Pros | Cons |
---|---|
Allows you to get a full refund if you can’t attend for covered reasons like illness or travel issues | Adds extra fees on top of the ticket prices, usually an extra 10-15% of total cost |
Covers you if the event is postponed/rescheduled and you can’t make the new date | Pre-existing medical conditions may not be covered |
Gives you peace of mind just in case something comes up preventing you from going | Processing the refund can take 2-3 weeks after submitting your claim |
In most cases, ticket insurance is an optional extra cost. It can provide protection against losing your money but also adds fees that can add up, especially on expensive tickets. Consider your own risk tolerance and circumstances to decide if the extra coverage is worth it for you when buying over the phone.
Is Buying Over the Phone Safe?
Yes, purchasing tickets through Ticketmaster’s official phone line is safe and secure. Here are some of the measures they take:
– Secure payment processing – Your credit card information is directly entered into Ticketmaster’s protected payment system and not seen by the phone agent.
– Call recording – For your protection, all sales calls are recorded in case any questions arise later.
– Updated inventory – Phone agents have the latest information on real ticket availability pulled directly from the Ticketmaster system.
– Order verification – Your ticket purchase is confirmed on the phone and you receive an email confirmation with order details as well.
– Customer support – If any issues come up after ordering tickets, you can call their customer service line for help.
As an authorized seller, Ticketmaster ensures integrity and safety throughout the phone ordering process. Only give your personal and payment details when contacting Ticketmaster directly either online or by phone.
Conclusion
Purchasing tickets over the phone through Ticketmaster is a convenient option for anyone who prefers speaking with a live agent. Their knowledgeable reps can walk you through finding the perfect seats and completing your order. As long as tickets are still actually available for the event, you can lock yours in with just a call. Just make sure to have all your key details ready when you phone in so the transaction process is quick and smooth.