Disney on Ice is a popular ice skating show that brings beloved Disney characters to life through elaborate theatrical ice skating productions. Families often purchase Disney on Ice tickets months in advance to ensure they can attend one of these wildly popular shows. However, situations sometimes come up that may prevent you from being able to use your Disney on Ice tickets as planned. In these cases, you may be wondering if you can get a refund on your Disney on Ice tickets if you can no longer go to the show.
Can You Get a Refund on Disney on Ice Tickets?
Whether you can get a refund on your Disney on Ice tickets depends largely on when you purchased them and what the refund policy is for the particular venue hosting the show. In most cases, Disney on Ice tickets are non-refundable. However, you may be able to get a refund, credit, or exchange if you meet certain conditions.
If You Purchased Directly from the Venue Box Office
If you purchased Disney on Ice tickets directly from the box office of the venue hosting the show, you will need to refer to that venue’s refund policy. Refund policies vary by venue. Many venues consider tickets to be final sales and do not allow refunds except under extenuating circumstances. However, some venues may allow you to exchange your tickets for another performance if you contact them in advance of the show date printed on your tickets.
If You Purchased from Ticketmaster
Ticketmaster is the primary ticket sales platform for Disney on Ice shows in the United States. According to Ticketmaster’s Purchase Policy, refunds are only issued “if an event is postponed, rescheduled, or canceled.” If you can no longer attend a Disney on Ice show for a personal reason, Ticketmaster will not provide you with a refund for your tickets.
You may, however, be able to verify your tickets for resale through Ticketmaster’s Verified Resale platform. This allows season ticket holders and other fans to resell tickets they can no longer use. By reselling your tickets, you can recover some or all of the original purchase price.
If You Purchased from a Reseller
If you purchased resale Disney on Ice tickets from a ticket broker or reseller such as Vivid Seats or StubHub, you will need to refer to the reseller’s refund policy. Most resellers sell tickets with no refunds, but some may allow you to sell or exchange your tickets if you meet certain conditions.
For example, Vivid Seats will only offer refunds if an event is canceled and not rescheduled. StubHub guarantees all tickets but gives sellers the option to set their own refund policies. If you purchased from a reseller, contact them directly to understand your options.
If You Purchased a Ticket Package or Group Tickets
Disney on Ice tickets are sometimes bundled with hotel packages or sold in groups. If you purchased your tickets as part of a travel package, you will need to refer to the package provider’s cancellation and refund policies. These vary by provider.
If you purchased group tickets, your options may be limited. Many group ticket orders cannot be partially refunded. You would likely need to resell them privately to recover any of your costs if only some members of your group can no longer attend.
Getting a Refund Due to Illness or Injury
Typically, Disney on Ice tickets are non-refundable except in extenuating circumstances. If you or a member of your party becomes ill or injured and can no longer attend the show, you may be able to request a partial or full refund by providing documentation of the illness or injury. However, this is not guaranteed. Review the venue and seller policies closely or contact them to discuss your options.
Refunds for COVID-19 Related Illness
Many ticket sellers and venues have implemented more flexible refund policies related to COVID-19 illnesses. If you or an immediate family member tests positive for COVID-19 and have to isolate during your scheduled Disney on Ice show date, you may be eligible for a refund. Be prepared to show proof of a positive COVID-19 test. Each venue and ticket seller will have specific documentation requirements.
Exchanging Disney on Ice Tickets
While most Disney on Ice tickets are non-refundable, exchange for another show date is sometimes possible. Exchanges allow you to apply the full value of your ticket purchase towards newly purchased tickets for a different Disney on Ice performance.
Direct Exchanges
Some venues allow direct ticket exchanges to a new performance date at the same venue. There is usually a time limit (e.g. 72 hours before showtime) by which direct exchanges must be requested. Applicable exchange fees may apply.
Indirect Exchanges
If direct exchange is not possible, you may be allowed to exchange your tickets for performance at a different venue. For example, exchanging tickets purchased from the Boston TD Garden for tickets to performances at Barclays Center in New York. Availability and exchange fees will apply.
Reselling Disney on Ice Tickets
If refunds and exchanges are unavailable for your Disney on Ice tickets, reselling them through an online resale marketplace may allow you to recover some or all of the original purchase price. Options include:
- Ticketmaster Verified Resale
- StubHub
- Vivid Seats
- eBay
- Craigslist
- Facebook Marketplace
You will need to list your tickets for sale at a competitive market price to attract buyers. Be sure to clearly state the location, show date, seat details, and delivery method in your sales listing.
Using Ticket Transfer Options
Some tickets may have a transfer option that allows you to electronically transfer the ticket directly to the buyer. This guarantees the ticket is legit and provides a safer transaction.
Transferable tickets are preferable for buyers, so highlight if your tickets include this option. Transfers may have a fee which can be passed onto the buyer.
Donating Disney on Ice Tickets
If you are unable to use your Disney on Ice tickets and don’t need to recover the cost, consider donating them to charity. Many non-profit organizations accept ticket donations and distribute them to underprivileged youth, hospital patients, and other deserving community members.
Donating your tickets allows someone else to enjoy the show while giving you a tax deduction for the ticket value. Be sure to get a receipt from the charity documenting your donation for tax purposes.
Local Charities Accepting Tickets
Check with charities in your community to see if they accept event ticket donations. Good options to contact include:
- Boys & Girls Clubs
- Children’s hospitals
- Family resource centers
- Youth community centers
- Chambers of commerce
- Public libraries
Using Disney on Ice Tickets Towards Future Events
For season ticket holders or customers who frequently purchase Disney on Ice tickets, your unused tickets may be eligible for credit towards future shows or events at the same venue.
Venues want to retain valuable repeat customers. Even if they can’t refund your tickets, they may be willing to apply the amount towards tickets for another show in the next Disney on Ice engagement. Contact your venue’s customer service to discuss what options they can offer.
When All Else Fails: Try Asking Nicely
If you have exhausted all standard refund, exchange, and resale options for your Disney on Ice tickets, there is one last recourse: ask politely for an exception.
While refund policies are designed to be strict, venues and ticket sellers do occasionally make exceptions for sympathetic cases. It never hurts to call, explain your situation courteously, and simply request if there is anything they can do to help recover some value from your tickets.
How you ask is important. A kind, polite inquiry may yield more flexibility than an angry demand. You can say something like: “I completely understand your published policy is no refunds, but I was hoping you might consider a one-time exception given these extenuating circumstances. Your consideration is greatly appreciated.”
While a positive outcome isn’t guaranteed, politely asking for an exception may open doors with customer service agents authorized to make case-by-case judgment calls.
Checking Your Purchase Protection
One last option that is often overlooked is checking whether your Disney on Ice ticket purchase is protected by a credit card purchase protection policy or travel/event insurance benefit.
Many credit cards and travel rewards programs include limited refund or reimbursement benefits if you are unable to attend an event due to an unexpected hardship or conflict. Terms, coverage limits, and exclusions apply so review your benefits guide for details.
Filing a Claim
To file a purchase protection claim, call the number on the back of your credit card and ask to speak with the benefits department. Provide details on your situation, proof of purchase, and any required documentation related to illness, injury, or other covered reasons you cannot attend. The benefits administrator will review your claim and let you know if you are eligible for reimbursement.
Successful claims result in a credit to your account for all or some portion of the original ticket purchase amount. This provides one last chance to potentially recover something from non-refundable Disney on Ice tickets.
Key Takeaways
- Standard policy is Disney on Ice tickets are non-refundable, but exceptions exist.
- Review the refund policy of the venue or seller you purchased from.
- Illness, injury, or COVID-19 exposure may qualify you for a refund with documentation.
- Exchanges to new dates/venues are sometimes allowed.
- Reselling tickets through resale marketplaces lets you recover costs.
- Donating unusable tickets provides a tax deduction.
- Ask politely – exceptions are sometimes granted.
- Check your purchase protection benefits for potential reimbursement.
The Bottom Line
Disney on Ice maintains a strict no refunds policy on tickets. However, if special circumstances prevent you from attending your scheduled show, all hope is not lost. With a mix of exchanges, resales, donations, polite requests, and purchase protections, you may be able to recover some or all of what you paid for your Disney on Ice tickets.
Do your homework by thoroughly reviewing the policies of where you purchased from and exploring all options. With persistence and creativity, you can often find a way to get value from tickets to canceled events.