This is a common question for fans who have purchased tickets to see Drake in concert. The refund policy for Drake concert tickets can vary depending on the venue, ticket seller, and other factors. In this comprehensive guide, we’ll break down everything you need to know about getting a refund on Drake tickets.
Refund Policies of Major Ticket Sellers
Most Drake tickets are sold through major ticket retailers like Ticketmaster, AXS, Live Nation, and StubHub. Here’s an overview of the standard refund policies from these major sellers:
Ticketmaster
Ticketmaster has a “Fan’s First” refund policy for tickets purchased directly through their site. This means you can get a full refund on tickets if:
- The event is postponed, rescheduled, or canceled
- Your tickets have an error or flaw
- You can’t attend due to COVID-related reasons (illness, restrictions, etc)
You must request the refund within 30 days of the event’s scheduled date. Service and delivery fees are also refunded.
AXS
AXS provides full refunds if the event is canceled or postponed. You must request the refund within 30 days of the new event date being announced. Refunds are typically processed back to your original method of payment within 30 business days.
Live Nation
Live Nation’s refund policy says you can get a full refund if the event is postponed, rescheduled, or canceled. Make sure to request the refund within 30 days of the event’s scheduled date.
StubHub
StubHub offers a FanProtect Guarantee which allows you to get a full refund if you can no longer attend an event or if the event is canceled and not rescheduled. You must request the refund before the event starts to be eligible.
Venue-Specific Refund Policies
In addition to the major ticket sellers, specific venues may also have their own refund policies for events. This means if you purchased Drake tickets directly from a venue’s box office or website, the venue’s policy would apply.
For example, Los Angeles’ Staples Center has the following refund policy:
- Full refund if event is postponed, rescheduled, or canceled
- Refund requests must be submitted within 30 days of announcement
- No refunds for personal reasons or changes of heart
Madison Square Garden in New York City has this refund policy:
- Full refunds issued if event is postponed indefinitely or canceled
- No refunds if event is rescheduled
- Requests must be made within 30 days of announcement
So if you bought Drake tickets directly from a specific venue, check their website for details on refund eligibility and process.
Getting Refunds on Resale Marketplaces
If you purchased resale Drake tickets on a secondary marketplace like StubHub, Vivid Seats, or SeatGeek, the refund policy may differ.
For example, StubHub offers refunds up until the event starts. But a marketplace like Vivid Seats typically only offers refunds if the event is canceled and not postponed or rescheduled. This is because the tickets have often already been handed off from the original seller to the buyer.
Carefully check the refund terms before buying tickets secondhand from a reseller marketplace. You typically have less recourse for getting your money back compared to direct primary ticket purchases.
What if You Can No Longer Attend?
Personal reasons for wanting a refund – like not being able to attend due to a scheduling conflict or emergency – are usually not valid grounds for a refund.
In most cases, the tickets are still valid and can be used by someone else. So you would need to resell or transfer them rather than get a refund.
StubHub and some other large marketplaces do allow you to relist your tickets for resale yourself if needed.
Steps for Getting a Drake Concert Ticket Refund
If your Drake concert tickets are refundable under the applicable policy, here are the typical steps for getting your money back:
- Request the refund within the required timeframe – usually within 30 days of a cancelation or new event date being set.
- Return or transfer any physical tickets you have.
- Provide order and buyer details like your name, email, and order number.
- Wait for confirmation that your refund request is approved.
- Continue waiting for the refund to process back to your original payment method.
Make sure to follow all directions provided by the ticket seller for information they require and where to submit your request.
How Long Do Refunds Take?
Refund processing times vary by seller. In most cases, expect it to take:
- 30 days for Ticketmaster refunds
- 30 business days for AXS refunds
- 30-90 days for LiveNation refunds
- 7-10 days for StubHub refunds
If you paid with a credit card, the money should process back to your account within the time window above once approved.
Can You Get a Refund for Rescheduled or Postponed Shows?
Whether tickets can be refunded for rescheduled or postponed shows depends on the policy. Some major providers like Ticketmaster and AXS allow refunds within 30 days of any new date being set. Others like Live Nation do not offer refunds for postponements, only for outright cancelations.
Again, check the official policy of wherever you purchased the tickets from. If the event was rescheduled or postponed, your tickets typically remain valid for the new date, but you may be able to get a refund within the specified window.
How to Avoid Drake Concert Ticket Scams
Another issue around Drake ticket refunds involves outright scams. With high demand concerts, buyers should beware of:
- Fake ticket sellers online
- “Speculative” listings where seller doesn’t yet have the tickets in-hand
- Scam websites pretending to offer refunds
Stick to reputable, authorized primary and secondary ticket marketplaces. Look for signs of legitimacy like an address, customer service contact, guarantees, etc. Be very wary of “too good to be true” ticket deals online.
Getting Support for Your Refund
If you have any trouble receiving a refund you believe you are eligible for, reach out to the ticket seller’s customer support right away. Have your order details ready along with the applicable refund policy details.
For primary marketplaces like Ticketmaster, Live Nation, and AXS, you can typically reach support by:
- Live chat on their site
- Phone (wait times may be long)
For secondary resellers, you may have to dig deeper to find customer service contact information. But legitimate companies should list this somewhere on their websites or order confirmation emails.
Alternatives to Refunds for Drake Tickets
If refunds are not approved for your Drake tickets, all hope is not lost. You have a couple options:
- Resell or transfer the tickets – Rather than absorbing the total loss, resell tickets on an approved marketplace, or transfer them privately to friends and family.
- Attend the rescheduled date – If postponed, go to the new date if you are able. Often your existing tickets will still be valid.
While not ideal, these options are still preferable to having useless tickets with no recourse. Always check all policies carefully when purchasing concert seats to any high-demand show.
Key Takeaways
- Drake concert ticket refund rules depend on the original ticket seller and venue.
- Many major ticket sellers offer full refunds only for canceled or indefinitely postponed shows.
- Refund requests typically must be made within 30 days of a cancelation or new event date set.
- Personal reasons for wanting a refund are usually not grounds for getting money back.
- Avoid ticket scams from illegitimate sellers when buying in high demand.
- Contact support if you run into any issues getting refunds approved.
The Bottom Line
Drake concert tickets through major sellers are generally refundable only if the show is outright canceled with no plans to reschedule. Policies vary for postponed or rescheduled events, so check carefully when purchasing. Refund eligibility also depends on where tickets were bought. Contact customer support if you run into any problems getting refunds you believe you qualify for.